Our Portable E-files come with a 3 year warranty.
The warranty does not cover the following:
- Normal wear and tear on the product or gradual reduction in appearance or results consistent with the product’s aging through normal use
- Defects caused during transportation or storage of the product, or inadequate maintenance
- Defect or damage caused through improper or careless use of the product, for example: dropping it, over- using it, getting it wet, rusting, over cleaning/cleansing the product, treating it roughly in any way
- Damage resulting from disregarding the operating instructions
- Damage resulting from any kind of modification to the product
- Damage caused by sharp objects or as a result of torsion, compression, or abnormal impact
- All separable parts of the product, for example drill bits, are expressly excluded
If you experience any problems with your electronic devices during the warranty period, please follow these steps:
- Contact our Customer Service team at 510-736-5757 or email info@thegelbottle.com
- If applicable, provide a photo of the serial number
- Send a short video showing the issue in real time.
Our goal is to ensure your satisfaction and resolve any issues you may encounter with our products. Once we confirm the product is under the warranty period, we will send a replacement. We will also send you a return label so you can return the damaged item if applicable. Return shipping will be paid by the customer if shipped outside of the U.S.
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